Domestic Shipping

 

For all orders in USA & Canada, you have free shipping.
 

International Shipping 

 

The International shipping cost varies.

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If your order is international prices vary by packaging size and location. The total will be calculated before the order where you can see if you agree on the price.

 

Promotions and Coupons 

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• Only one coupon allotted per order

• Store Credit can be combined with the limit of one coupon

• No refunds on sale item

• Maximum of 3 orders with coupons to one home address

How to Return  

 

If you need an exchange or refund on your item, please see the instructions below to submit a ticket.

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All return items will be refunded via store credit in the form of an E-gift Card.

Step by step how to start your refund/exchange process:

1. Send pictures of your damage and duplicate products to signaturexcharms@gmail.com

2. Briefly explain your reason for the exchange

3. Await a response email within a 24hours

4. Follow the link on your return email, to pay and print for shipping label

5. Ship product to a warehouse and await 5-7 busines days for store credit to be emailed

 

Damaged or Incorrect Items  

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Exchanges  

 

Fashionistas are responsible for shipping cost for return item(s)

Items sent after 30days, won’t be eligible for a store credit

Discount and sale items are non-refundable

Items must be unworn, and in original condition (including all paperwork, packaging, accessories) with tags attached, bill has to be inside

Our team will need 5-7 days to process your return once it is received

SignaturexCharms is not responsible for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns

Exceptions:

Goods which are not suitable for return due to health protection or hygienic reasons like jewelry.

The right of cancellation does not apply to due to COVID-19: